Delivery and Shipping

Last Update:	July 23, 2026
Applicable for:	DynaTag AG (Switzerland)
Relevant websites:	www.dynatag.com, www.dynatag.ch, shop.dynatag.ch
Managed by:	DynaTag AG

1. Delivery Regions

We ship exclusively with Swiss Post:

Switzerland & Liechtenstein: Delivery via A-Post or B-Post.
International Deliveries: Shipping via Swiss Post, with additional costs for customs, VAT, and processing. These additional costs must be paid by the recipient directly to the delivery service.

2. Currency

All prices in our webshop are displayed and billed in Swiss Francs (CHF) or in EUROS (EUR). Payments in other currencies are not supported.

3. Shipping Costs

Shipping costs are calculated automatically in the webshop and include postage, packaging, and handling fees.

Order value below CHF 50: Shipping costs B-Post: CHF 5.00 incl. VAT (Economy)
Order value below CHF 50: Shipping costs A-Post: CHF 9.00 incl. VAT (Premium)
Order value from CHF 50: Free shipping (Switzerland & Liechtenstein only)

4. Delivery Times

Status	Processing Time	Estimated Delivery
In Stock	1–2 business days after receipt of payment	2–5 business days (Mon–Fri), delivery by Swiss Post
Out of Stock	Immediate backorder upon receipt	Usually within 30 days

Order Cut-off Time: Orders received and paid for before 12:00 PM (CET/Zurich) are usually processed on the same day (Mon–Fri). Orders received later will be processed on the next business day.

5. Terms of Delivery & Shipping Providers

All orders are shipped via Swiss Post. Delivery takes place in accordance with the terms and conditions of Swiss Post. We accept no liability for delays caused by the shipping provider.

6. Shipment Tracking

For A-Post+ shipments, you will receive a tracking number with your shipping confirmation. This can be used on the Swiss Post tracking portal.

7. Address Changes

Please ensure that your delivery address is correct at checkout. If you wish to change the delivery address after placing your order, please contact us immediately at support@dynatag.com. Changes are only possible as long as the order has not yet been processed or handed over to Swiss Post.

8. Cancellation of Orders

Orders can be canceled free of charge before shipping. If the order has already been processed or shipped, our Return Policy applies.

9. Package Damage

If your package arrives visibly damaged, please report the damage immediately to Swiss Post upon delivery. In addition, we ask you to contact us within 48 hours at support@dynatag.com with photos of the damage so that we can quickly assist you with a replacement or refund.

10. Returns

The costs for returns are borne by the sender, unless the goods were faulty or damaged.
Refunds will be issued after receipt and inspection of the return, in accordance with our Return Policy.

11. International Deliveries

For deliveries outside of Switzerland and Liechtenstein, we ship via Swiss Post. Additional costs (customs, VAT, handling fees) are the responsibility of the recipient and must be paid directly to the delivery service.

If you have any questions regarding international deliveries, please contact our customer service: support@dynatag.com