Our products are durable and designed for daily use. However, should a defect or problem occur, we offer a reliable repair and spare parts service.

How does the repair service work?

1. Contact: Send us an email at support@dynatag.com with a description of the issue and, if possible, photos of the defect.
2. Review: Our team will review your request and inform you whether a repair is possible or if a replacement is required.
3. Return shipment: Send the affected product back to our service address. Shipping costs are borne by the customer unless it is a warranty or production defect.
4. Processing time: Usually 5–10 business days after receipt of the product.

Service Address

DynaTag AG
Attn. M. Beerli
Chilerai 42a
8602 Wangen bei Duebendorf
Switzerland

Whether lost, damaged, or extended – we ensure that your DynaTag product always works reliably. We can also transfer the data from lost or damaged products to your new product. When ordering a replacement product, please make sure to provide the registration email address or the URL link of your defective product.

Spare Parts

• Replacement wristbands in various colors
• Replacement clasps for wristbands
• Replacement QR codes with your existing data (dynamic QR code)
• Replacement rings for pet tags
• Replacement straps for luggage tags

Your data is securely stored in the DynaTag Data Center and will not be lost during replacement.

Support & Configuration

• Assistance with setting up your user account
• Linking multiple products into a single user account
• Support with customizing products for bulk orders (please note the minimum order quantity for personalized bulk orders)

Contact

Do you need help or want to adjust an order?
Feel free to contact our team via the contact form or by email at support@dynatag.com