Returns and Refunds Policy
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Do we accept returns?
Yes, we accept returns for eligible products under the conditions outlined below.
How do I start a return?
- Contact us: Send an e-mail to our customer service at support@dynatag.com with your order number and the reason for the return. If the item is damaged or defective, please attach clear photos.
- Prepare the item: Items must be unused, in the original packaging, and with all labels attached.
- Return method: Return the item by post to the return address listed below.
Important: Customers are responsible for return shipping costs unless the item was delivered faulty or incorrect.
Condition of items for return
We only accept returns for items that are:
- New
- Unused
- In the original packaging with all components included
Return period
You may return the item within 30 days of delivery.
Do we charge a restocking fee?
No, we do not charge any restocking fees for returned items.
Return shipping costs
| Reason for return | Who pays the costs? |
|---|---|
| Item is defective or incorrectly delivered | We cover all costs |
| Customer ordered the wrong product / changed mind | Customer covers actual return shipping costs |
Return address
DynaTag AG
Attn. M. Beerli
Chilerai 42a
8602 Wangen bei Duebendorf
Switzerland
Damaged or incorrect items
If you have received a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
For faster processing, please include:
- Order number
- Description of the issue
- Clear photos of the item and packaging
We will cover the return shipping costs and provide either a replacement or a full refund.
Items that cannot be returned
The following items are excluded from return:
- Used, damaged, or altered items due to improper use
- Items returned after 30 days without prior approval
- Items without original packaging or missing components
- Gift vouchers, sale, or final sale items (if applicable)
Do you offer exchanges?
Yes, we offer exchanges if you received a defective or incorrect item.
If you would like a different item or variant (e.g., size, color), please return the original item in accordance with our policy and place a new order for the desired product.
Refund process
- Once we receive and inspect your return, we will notify you by e-mail.
- If approved, the refund (minus any applicable return shipping costs) will be issued via the original payment method.
- Refunds are processed within 14 business days after approval.
- Depending on your bank or payment provider, it may take additional days for the amount to appear in your account.
Contact information
Company Name: DynaTag AG
Address (correspondence only; not for returns):
DynaTag AG
c/o Domizilagentur GmbH
Badenerstrasse 580
8048 Zurich
Switzerland
E-mail: support@dynatag.com